Excellent customer service is a core value and we're here to make the ordering process as seamless as possible. If you have any particular questions about our line, including bestsellers or what might be a good start for your shop, please feel free to reach out to us at any time. 

All opening orders must meet a $150 minimum, $100 for reorders. Minimums per collection vary and are indicated within our catalog or product page.

All orders are charged prior to shipping. We accept most major credit cards and paypal. Checks and Net 30 terms will only be considered after a consistent ordering history has been established. Most orders ship with USPS Priority Mail or UPS within 3-7 business days after your order is placed. If you have particular shipping needs or an international carrier you prefer, please contact us. Please note that there may be some delay during holiday and post-show seasons.

While we do not accept returns, we will gladly replace any items should they arrive damaged. Please email us with images at wholesale@ourheiday.com and we'd be happy to assist. All claims of error or damage must be made within 5 days of receipt.