Account Inquiries
We highly value our wholesale partnerships and look forward to being a part of your curation.
Direct Ordering
For new account inquiries who prefer to work with our account manager directly, please write us at wholesale@ourheiday.com with your name, shop name, and information about your store. We will get back to you shortly!
Faire
We encourage new accounts to order with us through Faire using our direct link. This helps us save on commission and ensures that we can use those resources to better serve you.
Policies
Customer Care
Excellent customer service is a core value and we're here to make the ordering process as seamless as possible. If you have any particular questions about our line, including bestsellers or what might be a good start for your shop, please feel free to email us directly at wholesale@ourheiday.com.
Minimums
All opening orders must meet a $150 minimum, $100 for reorders. Minimums per collection vary and are indicated within our catalog or respective product pages.
Payments & Shipping
All orders are charged prior to shipping. We accept most major credit cards and paypal. Checks and Net 30 terms will only be considered after a consistent ordering history has been established. Most orders ship with UPS within 3-7 business days after your order is placed. If you have particular shipping needs or an international carrier you prefer, please contact us. Please note that there may be some delay during holiday and post-show seasons.
Returns
While we do not accept returns, we will gladly replace any items should they arrive damaged. Please email us with images at wholesale@ourheiday.com and we'd be happy to assist. All claims of error or damage must be made within 5 days of receipt.