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FAQ

Hello and thanks so much for stopping by! If you're here, you likely have some questions for us. Please scroll below to see if we're able to answer them. If you can't find what you're looking for or just want to drop us a note, please feel free to contact us.

 

Process

Do you design everything on your site?
Yes, all of the products you see are designed, painted, and hand lettered by Patricia in downtown Los Angeles. You can read a little more about it all here.

How can I learn hand lettering?
Chances are, if you have an inclination toward hand lettering, it's because you've dabbled in it at some point. Refining your own unique hand will make it true to your character and the more naturally you allow your letters to flow, the easier it will be to strengthen your aesthetic.

Custom 

Can you create a custom card, logo, or print for me?
As much as we love our customers and try to accommodate particular requests to the best of our ability, we unfortunately do not consider individual custom orders. If you're interested in brand collaborations, please contact us and we'd be happy to discuss details.

What about licensing your work?
Similarly, we currently do not license our work for individual projects. If your inquiry is for brand licensing, please contact us for further information.

Shipping

How long does it take for orders to ship?
Wholesale orders will ship within 1 week unless otherwise specified. Most retail orders will ship out within 1-3 days of receipt, but can take up to a week if there is some unforeseen delay. You will always be notified once your order has left our studio. We try to ship as quickly as possible!

Which carrier do you use?
We are currently shipping all of our orders with either USPS, UPS, and occasionally Fedex.

Returns & Refunds

What is your return & refund policy?
Unused, unopened, and undamaged items can be returned within 7 days of receipt. Once we receive the returned item(s), we will issue a refund back to your credit card. We do not offer free return shipping.

Products

Can I find your products locally?
Please take a look at our list of stockists to see if we're carried in a store near you.